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Possible issues with POLi payments

When users are on a mobile browser such as safari. The payment error after bank selection can be resolved, in settings, by doing the following:

  1. Disable “Prevent Cross-Site Tracking”  - this is necessary as POLi  is embedded in an iFrame - therefore by definition is a link to another site.
  2. Allow Cookies.

see image above.

If you are using another browser such as Google Chrome, more information can be found in the POLi wiki under the heading 'iFrame' via the link below:

Please be aware. The error experienced happens as POLi is integrated via an iFrame (Since, the customer interacts with the third-party content provider as a first-party website) and cookies are not enabled at the clients browser. Its mandatory for the users to have cookie enabled browsers.

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